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How To Avoid The Reorganisation Mess In Five Steps

There’s no denying that reorganisations, or reorgs as they are colloquially known, are messy affairs. But they might be necessary to meet either short or long-term challenges. Perhaps the environment around the business has been disrupted by new technology, and existing products and services are no longer profitable. Said Paul …

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How to create effective flowcharts

Flowcharts are incredibly handy tools for process mapping. I love using flowcharts because they are quick and easy to draw. Furthermore, flowcharts are visceral, in that people instinctively recognise what they represent, how they should be read. To increase the effectiveness of flowcharts, here are a couple of simple rules …

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Sick and tired of leading lousy teams? Here’s what to do

As we enter a turbulent century, more organisations are looking for new ways to respond to: the growing demand for speed and accessibility of services, the emphasis on delivering an effortless, integrated customer experience radical innovation in technology, technological concepts and platforms, the trend towards a more globalised environment, social …

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Mapping team life cycles the right way

Working with teams, I am often surprised by the variety and depth of emotions that individual members express, from initial fear and anxiety, to delight once the project gets underway. Over time, I began to recognise patterns at different stages of a project’s life cycle. The infographic aptly illustrates the …

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Not considering cost of quality is dangerous

In projects, teams often have a difficult time quantifying tangible benefits. This is tragic, since tangible benefits are an important way that teams communicate their achievements to the larger organisation. Moreover, tangible benefits help secure buy-in, especially from the organisation’s senior executives. Amongst the most enduring tangible benefits that are …

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Four Tips About Benchmark Design You Should Know

I often get annoyed when people talk about benchmarking. It’s not that I dislike the whole idea of benchmarking, but that a lot of discussion on the topic is plain wrong. For example, benchmarking programmes should not be implemented in the absence of a management framework that already tracks performance …

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Making Process Improvement a Green Affair

It’s easy to underestimate the impact that process improvements has on the environment, but it’s real. Whichever tool a team uses to examine and improve their work, one of the first targets is usually muda. Muda is a Japanese word that means waste. Wastes appear in all processes, even in …

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The Ultimate Cheat Sheet on project selection

Modern businesses recognise the importance of driving innovation and continuous improvement through team-based projects. This does not mean, however, that organisations have gotten smarter at selecting the correct type of projects. In this cheat sheet, I list four mistakes that are commonly made, but easy to avoid. Selecting problems that …

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