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Home2018-09-16T19:29:39+00:00

About.

INSPIRED BY DIFFERENCE.

It’s no accident. I have always been a curious person. Areas or knowledge- packaged so neatly into history, physics, geography, Six Sigma, business process improvement- fascinate me.

I’ve always aimed to be eclectic. Armed with a business diploma, I promptly tackled the world of programming. I love experimenting. When I was given the task of managing a service nomination initiative- and this was back in the 90s– I built my first Perl application to move the nomination process online. It was so well-built, the exact flow is still used today, albeit with more efficient ASP codes and running on speedier machines.

Even as most in my organisation were still trying to discover how blogs could help their operations, I set up one of the organisation’s first blogs to start amazing, two-way conversations with customers and stakeholders. Consistently, the blog I crafted for my office is still mentioned as a pioneer, an early adopter.

It’s hard not to tinker with the things that land in my lap, whether they are gadgets, processes or systems. The successes along the way delight me, but it is the failures that inspire me.

Design Portfolio.

RECENT CREATIONS.

Videography.

MY VIDEO PRODUCTIONS.

Experience.

AMALGAMATION IS KEY.

Versatile manager and leader with more than 10 years of experience in communications, marketing, events management, information technology and business process improvement in the higher education industry.
01. GRAPHIC DESIGN

I believe good design has the potential to drive an organisation’s brand forward. As a graphic designer, I have never underestimated the impact that design has on marketing and advertising. Good design excites! When all the elements of a piece of design come together in harmony- the perfection is pure design feng shui.

02. EVENTS MANAGEMENT

Managing events are not just about logistics, but drawing from a participant’s needs to create the most exhilarating experience possible. I like to mind-map every event touchpoint so that it becomes an opportunity to engage a different aspect of the participant- from creating the initial buzz to sustaining interest and loyalty long after the event has ended.

03. DIGITAL MARKETING

I leverage a thorough understanding of the marketing funnel and persona-driven as well as data-driven advertising for strategic campaigns. I have formulated campaigns that utilise important tools like Google Adwords and social media platforms.

04. BUSINESS PROCESS RE-ENGINEERING

I’ve worked with different corporate and administrative units like human resources, customer contact centres and libraries to identify, analyse and improve business processes, all the while keeping the customer front and centre.

Skills.

TECHNICAL EXPERTISE AND KNOWLEDGE.

A knowledge graph of the diverse skills I have picked up in the course of my career.
ADOBE PHOTOSHOP 85%
ADOBE ILLUSTRATOR 85%
ADOBE INDESIGN 80%
VIDEOGRAPHY (APPLE MOTION AND FINAL CUT PRO) 75%
HTML/CSS 90%
PHP SCRIPTING AND APP DEVELOPMENT 85%
DATABASES (SQL/MYSQL) 65%

Publications.

KNOWLEDGE WRIT LARGE.

Over the years, I have had incredible opportunities to work on programmme, projects and initiatives that have stretched my abilities, and consequently, helped me grow as a person. Where the growth has been particularly life-changing, I have laid out in self-published books for reference and best practice.
THE BRAND HANDBOOK (OCT 2016)

The modern economy is a marketplace of ideas. To secure a role in it, businesses increasingly look for new ways of engaging with their customers. In this compact handbook, I describe the strategies and tactics that I formulated for an academic library environment, and to a broader extent, an educational institution context.

HANDBOOK ON STAFF SUGGESTIONS (JAN 2014)

The handbook provides a brief history of the staff suggestions scheme in the university, its purpose and a brief tutorial on how suggestions are submitted and evaluated.

HANDBOOK ON WORK IMPROVEMENT TEAMS AND TEAM ACCELERATION ROADMAP (JAN 2014)

The handbook provides a brief history of the work improvement teams in the university, its purpose and a brief tutorial on how projects are submitted and evaluated. It also demonstrates the Team Acceleration Roadmap, a framework for team excellence that I designed for teams in the university.

HANDBOOK ON QUALITY SERVICE (JAN 2014)

The handbook provides a brief history of the quality service award in the university, its purpose and a brief tutorial on how nominations are submitted and evaluated.

Projects.

A SELECTION OF BUSINESS PROCESS REENGINEERING PROJECTS.

I received my Lean Six Sigma Black Belt certification in 2015, and have worked closely with different administrative units in the National University of Singapore to improve workflows and business processes.

STREAMLINING END-TO-END PROCESS OF EBOOK PURCHASES AT NATIONAL UNIVERSITY OF SINGAPORE LIBRARIES

JUNE 2015- Worked closely with NUS Libraries’ Asset Management unit to improve the end-to-end processing of ebook purchases. Purchases are triggered by requests made either by faculty members who want to supplement their teaching and research initiatives; or Library Professionals who are responsible for building the library’s collections. The end-to-end process required engagement with separate work units that are in charge of ordering, receiving, invoicing, cataloguing and checking-in. Facilitated discussion on identifying process wastes and inefficiencies. Created a perspective of business-driven automation, and developed experimental prototypes that leverage on open-source programming and Microsoft Sharepoint to drive effortless processing of transactions. Introduced quick win solutions by reducing unproductive hand-offs and devising innovative methods to accelerate the fulfilment of user requests.

DEVELOPING AN ENHANCED TRACKING SYSTEM FOR MEDICAL LEAVE

APRIL 2014- Some leave types in my home department, like medical and childcare leave, still utilise manual processes to track. Worked as part of an internal transformation team to streamline the workflow of medical leave application and medical certificate submission. Subsequently developed a simple knowledge management framework that empowered colleagues to submit medical leave applications online, and supervisors to seamlessly approve them.

AUTOMATE TRACKING OF EBOOK AND EJOURNAL PACKAGES AT NATIONAL UNIVERSITY OF SINGAPORE LIBRARIES

AUGUST 2016- Applied Agile approach to help the E-Resources Management (ERM) team rapidly develop and implement an automated solution for tracking publishers’ delivery of titles to either e-book or electronic journal packages. Automated solution introduced streamlined and standardised workflow, clear job assignments, and provided full transparency on the performance of publishers and subscription packages. Project achieved more than 70% reduction in processing time.

STREAMLINE OPERATIONS AT NATIONAL UNIVERSITY OF SINGAPORE’S CONTACT CENTRE

DECEMBER 2014- Embedded into the National University of Singapore’s (NUS) Contact Centre to perform deep study of end-to-end operations. Closely partnered Contact Centre Manager and Customer Service Representatives to review current processes. Applied a hybrid of onsite coaching as well as mentor-ship to support the team in eliminating waste, standardising customer management processes, and aligning CRM system flow with university governance. Reoriented NUS Contact Centre operations towards customer experience, building a dynamic and multi-layered dashboard on Microsoft Business Intelligence to monitor and understand various customer-oriented performance indicators. Pursued active advisory role in kick-starting the Centre’s knowledge management framework. Achieved a strong process culture in NUS Contact Centre, and laid down a firm foundation for continuous improvement in the university’s customer relationship function.

STREAMLINE UNIVERSITY’S PERFORMANCE MANAGEMENT FRAMEWORK

DECEMBER 2013- Worked with the institution’s Office of Human Resources to improve lead time of performance management processes. Performed comprehensive review of policy, process and system of the University’s performance management framework. Enlisted voice-of-customer perspectives from multiple roles of Job Holders, Reviewing Officers and Countersigning Officers to identify employees’ pain-points, as well as opportunities for improvement. Re-engineered processes of Performance Planning and Performance Appraisal phases by standardising workflows, practices and measurements. The collaborative project eliminated batch processing, late employee submissions and subsequent rework for the Performance Planning phase. Process capability increased from 0.92 to 4.46. The project also achieved more than 90% reduction in overall lead time of the Performance Planning phase, and introduced streamlined, straight-through processing that benefited University employees and Human Resource Business Partners.

Recommendations.

MAKING A DIFFERENCE.

I’ve worked with many people whom I have had the privilege of learning from, and who have made a huge impact on the way I manage not only my professional life, but my personal life as well. Here is a selection of recommendations that some of my colleagues have written for me.

review1

“When leadership, talent and creativity come together, great innovations happen. Amir played an instrumental role in envisioning and implementing the Department’s internship program and industry engagement dialogues. He demonstrates excellent leadership and is superbly talented in carrying out impactful communication programs. In the short time he spent working with me, he built the department’s research dialogues to be some of the most visible and effective ones in NUS. In his work with my Center, I was constantly amazed at his ability to make new ground and push boundaries. Such creativity is rare in Singapore.”

PROFESSOR MOHAN DUTTA, DEAN’S CHAIR PROFESSOR OF COMMUNICATION, MASSEY UNIVERSITY

review3

“I had the good fortune and pleasure to work with Amir Hamid while I was a visiting Fulbright Scholar to the Dept of Communications & New Media at the National University of Singapore in winter, 2018. As the departmental administrator for planning and publicity of academic activities and special events, Amir was an immense help to me in arranging for and publicizing lectures and a workshop that I led during my visit. He is immediately responsive, very well organized, and an excellent problem solver in regards to event planning. When it comes to publicity, he is artistic and creative both with language and visual images. Amir is extremely personable, flexible, capable, and well-liked by all. He will be a terrific asset to any organization in which he is involved.”

PROFESSOR BARBARA SHARF, PROFESSOR EMERITA, TEXAS A&M UNIVERSITY

review2

“Amir was a very integral part in our process of transforming the HR function. He worked on a number of projects with my team and his value was the ability to map and translate the ideas into the technical details. He is very easy to work with, knowledgeable with IT and is able to help keep the project on track. Amir has a very nice style and this was a great asset as the project was essentially about a complete change about the way of working. His ability to bring people along with the change was something I personally appreciated as it greatly aided in ensuring the change was accepted and adopted. It was a huge undertaking for us, and I thoroughly enjoyed working with him.”

AILEEN TAN, CHIEF HUMAN RESOURCES OFFICER, AIA SINGAPORE

Contact.

LET’S TALK.

Feel free to reach out to me if you have any questions you’d like to ask.