Streamlining Ebook Purchases at NUS Libraries
JUNE 2015- Worked closely with NUS Libraries’ Asset Management unit to improve the end-to-end processing of ebook purchases. Purchases are triggered by requests made either by faculty members who want to supplement their teaching and research initiatives; or Library Professionals who are responsible for building the library’s collections. The end-to-end process required engagement with separate work units that are in charge of ordering, receiving, invoicing, cataloguing and checking-in. Facilitated discussion on identifying process wastes and inefficiencies. Created a perspective of business-driven automation, and developed experimental prototypes that leverage on open-source programming and Microsoft Sharepoint to drive effortless processing of transactions. Introduced quick win solutions by reducing unproductive hand-offs and devising innovative methods to accelerate the fulfilment of user requests.